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09 August 2010
1. How do I place an order?
You can place an order by contacting the International Sales Department using fax number 920-563-6044 or e-mail your Regional Support Representative. Please include the catalog part numbers of the products you are ordering.
2. How do I find my freight costs?
When you place an order, you may request a freight quote. We will then advise you of the shipping charges before your order ships. Contact Lea Schuette to request a freight quote.
3. What is the process for obtaining a quote?
Please fax or e-mail us a list of products and include catalog part numbers, the quantity needed, and the address where the order should be shipped. We will then fax or e-mail you a quote. Normally, you will not need a quote, as you will receive the distributor pricing from the price list sent to you. For pricing, contact your Regional Support Representative.
4. Who do I contact for shipping information?
Contact Lea Schuette for shipping information. You may also contact your Regional Support Representative at any time.
5. What is the order process?
We receive your order via e-mail or fax. E-mail orders to your Regional Support Representative or fax your orders to 920-563-6044. Your order is entered into our computer system by the Data Entry Department. The order is then edited and released by your Regional Support Representative. If you have a credit line with Nasco, your order will print in the warehouse when all items are available, unless you accept partial shipments. If you do not have a credit line with Nasco, the order is held in the Accounting Department until you have paid for the order. Once the order is paid for, it is released to the warehouse. After the order is released, the warehouse will pack your order and it will ship per your instructions. Contact your Regional Support Representative with any questions regarding your order and contact Lea Schuette with questions regarding shipping.
6. How do I obtain a line of credit with Nasco?
Ask your Regional Support Representative for a credit application. You will need three credit references (companies you have a credit line with) and one bank reference. We will contact them for a credit reference. Once we have received favorable information, the Accounting Department will set a credit limit. Providing us with fax numbers and e-mail addresses, if you have them, helps us to contact references more quickly.
7. How do I know what products are available?
Contact your Regional Support Representative. When you place an order we will advise you if anything is on backorder.
8. How do I get updated information regarding my account?
Contact your Regional Support Representative.
9. How does the warranty process work?
All Nasco products (catalog part numbers beginning with LF) are under the three-year warranty program. Most Simulaids products have a three-year warranty. Other Simulaids products have a one-year warranty with the option to purchase an extended warranty. Please note that Rescue Randy and the water rescue manikins have a 90-day warranty. For further warranty details please refer to the warranty policy. Nasco will replace or repair, whichever is necessary, if your product is within the three-year warranty period from invoice date. You will need to contact your Regional Support Representative for a Return Authorization (RA) number.
10. What is the organizational structure of Nasco and Simulaids?
Nasco and Simulaids are two separate companies that manufacture their own respective products. The Nasco Department of International Sales handles all exportation of products for both Nasco and Simulaids. This department manages the distribution network for Nasco and Simulaids products. All inquiries should be directed to Nasco.
